Terms and Conditions of Sale

Updated on October 15, 2018

1. General Provisions

1.1. The following terms and conditions of sale (“ Terms and Conditions”) apply to the offer and sale of products through Darphin website in the European Economic Area (“ EEA”), (the “Site”).

1.2. To be eligible to purchase products on the Site customers must: (a) be at least 18 years old or, if minors, be duly authorized by their legal representative; (b) be consumers, meant as natural persons acting for purposes extraneous to their trade, business, craft and profession and (c) hold a valid credit or debit card.

1.3. This contract shall be executed in [language of the country] and shall be governed by the laws of [country] (the “Country”). Such laws are referred to as the “Local Laws” in these terms and conditions.

1.4. Before placing an order of a product through the Site or the Customer Service Centre, customers will be required to expressly accept these Terms of Sale. Customers may save or print these Terms of Sale, which are also available at any time on the Site. These Terms of Sale may be modified at any time.

1.5. The Terms of Sale applicable to an order shall be the ones published on the Site at the time the customer places an order. Pursuant to applicable laws relating to e-signature, the placing of an order as detailed below shall be deemed electronic signing and evidence of the order and the amount due.

1.6. By ticking the respective boxes during the ordering or account registration processes on the Site, you acknowledge that you have read, understood, and accepted, without limitation or qualification, these Terms of Sale, as well as our [Terms of Use] [hyperlink to Terms of Use] and [Privacy Policy] [hyperlink privacy policy].

1.7. By clicking here [hyperlink to printable version of Terms of Sale], you may print these Terms and Conditions. By clicking here [hyperlink to download a pdf of the Terms of Sale], you may download and store these Terms and Conditions.

2. Identification of the Vendor

2.1. The vendor is [Insert ELC entity]. [PM1]

3. Products

3.1. Information on products is available on the Site, and is provided in accordance with Local Laws.

3.2. We will take all reasonable professional care to ensure that all details, descriptions, images of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that said details, descriptions, images of products are totally accurate, complete, reliable, current, or error-free.

3.3. The products described on the Site, and any samples thereof we may provide to the customer, are for personal use only. Customers may not sell or resell any of these products or samples thereof. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or samples to be provided to the customer that may result in the violation of these Terms and Conditions.

4. Prices

4.1. All prices indicated for products available via the Site are inclusive of VAT at the current rates and are expressed in local currency. Delivery charges are displayed to the customer prior to finalizing an order and shall be added to the price of the products and are indicated separately on the order form. For further information please also visit the Delivery section of the Site.

4.2. We regularly verify that all the prices displayed on the Site are correct, however, we cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, we will offer the customer the opportunity to purchase the product at the correct price or to cancel the order.

4.3. Prices may be modified at any time. Applicable prices shall be the ones published on the Site at the date of placing of an order by customer.

5. Placing an Order

5.1. The customer can navigate freely on the Site without being bound to placing an order. If the customer chooses to do so, the customer will be guided through the process of placing an order by a series of simple instructions on the Site or the Customer Service Centre.

5.2. To place an order, the customer must type in the quantity of product he/she wishes to purchase (up to 3 of any single product), with a maximum purchase of 2000€ per customer.

5.3. Customer may click “Add to bag” to place the product selected in the desired quantity in the “Shopping Bag”. Customer may decide to continue shopping for other products and add them to their Shopping Bag or proceed to checkout by clicking the “Proceed to Checkout” button. At any time during shopping customer may review the products in the Shopping Bag by clicking on “Proceed to Checkout” of each page. Customer may remove products from their Shopping Bag by clicking on “Remove” next to the chose product in the Shopping Bag”. If applicable in the Country, Customer may save a product as favorite, by clicking on “move to favorites” below the product name. The product will then be moved to customer’s favorites section in “My Account”. To access customer’s favorites from any computer, customer must register or sign in with his/her account.

5.4. Customer must follow the onscreen instructions to proceed through the checkout process on the Site. The customer may always correct any errors in data he/she has entered, change the Shopping Bag contents, by adding or removing one or more products from the Shopping Bag, or cancel the entire order during checkout before sending his/her order. Before submitting an order on the Site, the customer will have an opportunity to review and edit all of the details for their order, including billing and shipping information, prior to confirming their purchase. In addition, the customer shall acknowledge and declare that he/she has read all the instructions provided during the checkout process and fully accepts these Terms of Sale, through a confirmation action on the Site (for example, by ticking a box). The customer places an order request for products via the Site by clicking on the “Place Order and Pay” button at the end of the order process.

5.5. After an order has been submitted, a submission page will be displayed, and the customer will receive shortly an email confirming receipt of the order. In accordance with the provisions of Local Laws, the email confirming receipt of the order contains a summary of the Terms a Conditions, information on the essential characteristics of the purchased products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, the address to which complaints may be addressed, information on support services and on existing commercial warranties.

5.6. If an order confirmation does not arrive within 24 hours after submission, customer may contact us at[Insert local customer service number] [BRAND: PROVIDE INFO for assistance.

5.7. If customers have any questions or concerns when placing an order or if they wish to enquire about a previously placed order, they may contact us at [Insert local customer service number ] [BRAND: PROVIDE INFO] or via email at the following address [Insert local customer service email address] [BRAND: PROVIDE INFO]. For fastest service, customers are invited to keep their order number available.

6. Gift -Wrap Service

6.1. We always take special care of orders. If this service is available in the Country, we will be happy to create a beautiful gift package. We will provide the Gift-Wrap Service upon payment by customers of the additional cost displayed on the Site.

6.2. If the customer wishes to have his/her order packaged as a gift, he/she must simply click on the “Gift Wrap” option during “Checkout”. Customers may not currently include a gift message card with their personal greeting.

6.3. In case a “Gift Wrap” order request includes more than one product, we will create one gift package for all of them.

7. Offer Codes

7.1. If offer codes are applicable in the Country, to redeem an offer code, customers must enter their code into the “offer code” box during the checkout process on the website. Offer codes are case sensitive and should be entered exactly as they appear.

7.2. When an offer code is accepted, the offer will be displayed in the “Order Review”.

7.3. One offer code may be used per order.

8. Payment Options

8.1. Customers may pay for the products by credit card. The following credit cards are accepted for payments:

  • Visa
  • MasterCard
  • Paypal
  • Amex (France & Italy)
  • Sofort (Germany & Belgium)
  • Carte Blue (France Only)
  • Open Invoice (Germany Only)
  • SEPA Direct Debit (Germany Only)
  • IDEAL (Netherlands Only)
  • MAESTRO (Italy Only)
  • Cash on Delivery (Italy Only)

8.2. We do not accept credit cards with billing addresses outside of the EEA.

8.3. Customers will not be charged for any product until it is shipped.

8.4. For customer’s security, customer’s billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

8.5. All credit card holders are subject to validation checks and authorization by the credit card issuer. If the issuer of customer’s payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

8.6. Your payment card will be charged the applicable purchase price at such time. By submitting your order on the Site, you expressly authorize us to perform such payment card authorization and, strictly for legitimate purposes and to the extent permitted under applicable regulations, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number, to authenticate your identity, to validate your payment card, to obtain a payment card authorization and to authorize individual purchase transactions.

9. Order Inquiries

9.1. Generally products are shipped within 2 to 5 working days. For any shipping information customers may contact us at [Insert local customer service number] or via email at the following address: [Insert local customer service email address]

9.2. Customers can check the status of their most recent orders by visiting the Order Status page into the My Account area. This is the easiest and fastest way to get the most current information regarding customers’ orders.

9.3. When the customer clicks on Order Status page, he/she will be prompted to log in with his/her email address and password. An order summary page will provide the customer with detailed information about his/her current and past orders. After an order is shipped, the relevant tracking number, if available, will be displayed. Customers can track the delivery status of the order with our courier by clicking on “Dispatched” under the Order Status header. Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

9.4. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

· Item(s) not available, although we take all professional care to ensure that unavailable items are clearly identified as such on the Site

· Impossibility in processing payment information

· Cannot deliver to address provided

· Duplicate order was placed

· Cancellation due to a customer request

9.5. If an order is cancelled, the customer will receive an email to explain the reason for the cancellation. Customers will not be charged for any cancelled orders. If the customer is interested in placing a new order or if the customer has any questions about a cancelled order, he/she may contact us at [Insert local customer service phone number] or via email at the following address: [Insert local customer service email address]

10. Delivery

10.1. Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed on the following working day. Process & shipping time is usually 1- 2 business days depending on product availability.

10.2. All orders are shipped by UPS.

10.3. Shipping charges shall be borne by the customer and are indicated separately on the order form and into the delivery note. There are no shipping charges for purchases over the amount we may display on the Site.

Standard Shipping Costs:

Germany: 2,60 €

Italy: 4,35 €

Netherlands: 4,55 €

Belgium: 5,35 €

Spain: 4,35 €

France: 5,35 €

10.4. In accordance with Local Laws the products shall be delivered within 7-10 days from the day following that of the order placement by the customer, unless we notify the customer, including by email, within the same term, of the ordered products being unavailable, including temporarily unavailable.

10.5. Deliveries are only made to billing countries.

11. Right of Withdrawal

11.1. We are committed to offering customers the finest cosmetic products available. If the customer feels the products he/she received from us do not meet this expectation, pursuant to Local Laws the customer has the right to withdraw from the contract, without specifying any reason, within fourteen (14) working days of the date the products were received.

11.2. The withdrawal period is fourteen days from the date on which you or a third party you name and who is not the carrier has received the goods. For contracts covering the order of several goods that are to be delivered separately, the withdrawal period is fourteen days from the date on which you or a third party you name and who is not the carrier has received the last item of such order.

However, this right of withdrawal does not apply to products which have been personalized, except for defects in the products or incomplete or incorrect delivery. If a personalized product is delivered damaged or is defective, customers should immediately contact [Insert local customer service email address and phone number] .

11.3. Notification of customer’s intention to exercise the right of withdrawal can be done by emailing us at[Insert local customer service email address] with customer’s order details, including customer order number and the description of the products which are being returned. You may, but are not required to, use the sample withdrawal form attached in Appendix I. To comply with the withdrawal period, it is sufficient to provide your declaration informing us that you wish to exercise your right of withdrawal prior to the expiration date of the withdrawal period. Within the order packaging, the customer will find a dispatch note with details of the order together with details of our returns process. If the products listed on the dispatch note do not match those contained in your delivery, the customer shall notify us immediately by calling [Insert local customer service phone number].

11.4. Our Customer Service will then issue the customer with an authorization number and an email confirmation. Customer is invited to retain a note of his/her authorization number for future reference with Customer Service with regards to this matter.

11.5. If the customer returns products for reasons other than defects in the products, or incomplete or incorrect delivery, he/she will be required to arrange and pay for the return of the products to us.

11.6. Upon exercising the right of withdrawal, we undertake to reimburse the customer the full price of the products within fourteen (14) days of the date of receipt of the withdrawal, provided that they are shipped back unused and undamaged, as soon as possible and no later than 14 from the date of receipt of your withdrawal declaration, and that we receive proof of sending back prior to reimbursement. We may refuse reimbursement until we have received the resent goods or until you have provided proof that you have resent the goods, whichever occurs first. Refunds will only be made against the original credit card used. We will send to the customer a notification email once the reimbursement has been made.

11.7. It is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt).

11.8. The above provisions are only applicable to purchases made online. Products purchased at a store will be subject to the return policy of each store.] Returns or exchanges for purchases made in Darphin store may not be returned or exchanged to Darphin Online. Returns for purchases made online will not be accepted for return or exchange at a Darphin store.

12. Lack of Conformity

12.1. In case of lack of conformity of products pursuant to Local Laws, the legal guarantees established by Local Laws will apply. The customer has the right to have the products brought into conformity free of charge by repair or replacement. In case of failure of one of the remedies above, the customer has the right to have an appropriate reduction made in the price of the products, or the contract cancelled. The customer waives these rights if it fails to notify us of the lack of conformity within reasonable time after the customer detected such lack of conformity. We shall be held liable where the lack of conformity becomes apparent within three (3) year as from delivery of the products.

13. Applicable Law and Jurisdiction

13.1. These Terms and Conditions are governed by and must be interpreted in accordance with Local Laws.

13.2. Any disputes arising from the interpretation, validity and/or execution of these Terms and Conditions shall be subject to the mandatory jurisdiction of the competent court of the place of residence or domicile of the customer.

14. Contacts

14.1. For any information and support on products and methods of purchase through the Site the customer may contact us by email to [Insert customer service email address for brand locale] or by post to the following address:

[BRAND TO PROVIDE LOCAL CONTACT INFORMATION]

15. Complaints

In case of complaint about your online purchase, you may contact us at: [Customer Service Link and email address]

According to EU Regulation no.524/2013 on online dispute resolution for consumer disputes, you may also refer disputes through to the EU Commission’s online platform available at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Likewise you may refer disputes related to the sale of the Product to the following Alternative Dispute Resolution entity:

Austria

Im Falle einer Beschwerde im Zusammenhang mit Ihrem Online Kauf k?nnen Sie uns unter den nachfolgenden Daten kontaktieren: [Customer Service Link und E-Mail-Adresse]

Entsprechend der EU Richtlinie Nr. 524/2013 über die Online-Beilegung verbraucherrechtlicher Streitigkeiten, k?nnen Sie sich mit Streitigkeiten auch an die Online-Plattform der EU Kommission wenden, die Sie unter dem nachfolgenden Link erreichen:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Daneben k?nnen Sie sich mit Streitigkeiten im Zusammenhang mit dem Verkauf eines Produkts [Products] auch an die nachfolgende Stelle für alternative Streitbeilegung wenden:

Schlichtung für Verbrauchergesch?fte

Mariahilfer Stra?e 103/1/18
1060 Wien
Email address: [email protected]

Website: http://www.verbraucherschlichtung.at

Phone: +43 1 890 63 11

Fax: +

Belgium

French text:

Pour toute réclamation concernant vos achats en ligne, veuillez nous contacter à l'adresse suivante: [Link Service Client et adresse email]

Conformément au règlement (UE) No.524/2013 relatif au règlement en ligne des litiges de consommation, tout litige peut être soumis en vue de sa résolution au travers de la plate-forme en ligne de la Commission Européenne: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Tout litige lié à la vente de nos produits peut également être soumis directement à l’organe de règlement extrajudiciaire indiqué ci-dessus:

Ombudsman du Commerce

Avenue Edmond Van Nieuwenhuyse, 8
Bruxelles, 1160
Belgium

Email address:

[email protected]

Website:

http://www.ombudsmanvoordehandel.be

Phone: +32 2 788 05 20

****

Dutch text:

Indien u een klacht heeft over uw online aankoop, kunt u contact met ons opnemen via: [Klantenservice link en e-mail adres].

Op grond van EU Verordening nr. 524/2013 betreffende online beslechting van consumentengeschillen, kunt u geschillen voorleggen aan het online platform van de Europese Commissie dat beschikbaar is op: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

U kunt geschillen met betrekking tot de verkoop van het Product eveneens aan de volgende organisatie voor Alternatieve Geschillenbeslechting voorleggen:

Ombudsman du Commerce

Avenue Edmond Van Nieuwenhuyse, 8
Bruxelles, 1160
Belgium

Email address:

[email protected]

Website:

http://www.ombudsmanvoordehandel.be

Phone: +32 2 788 05 20

Bulgaria

[language to be provided by local counsel]

General Conciliation Committee within the Commission for Consumer Protection based in Sofia

Sofia 1000, Pl. Slaveykov No 4a
tel. 02/9330 517,
fax: 02/988 42 18
e-mail: [email protected]
website: www.kzp.bg

Croatia

[language to be provided by local counsel]

Mediation Centre of the Croatian Mediation Association

Nikole Tesle 1
Zagreb, 10000
Croatia

Email address:

[email protected]

Website:

https://mirenje.hr/category/vijesti/

Phone

+385 1 4811 283

Czech Republic

V p?ípadě stí?nosti tykající se Va?eho online nákupu nás m??ete kontaktovat na: [Customer Service Link and email address]

V souladu s na?ízením EU ?. 524/2013 o ?e?ení spot?ebitelskych spor? on-line se spory té? m??ete obrátit na on-line platformu Evropské Komise dostupnou zde:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Se spory tykajícími se prodeje Vyrobku se m??ete (rovně?) obrátit na následující subjekt Alternativního ?e?ení spor?:

Czech Trade Inspection Authority

Stepanska 15
Praha, 12000
Phone: +420 296 366 360

E-mailová adresa: [email protected]

Webová stránka: http://www.coi.cz

Denmark

Hvis du vil klage over dit k?b foretaget online, kan du kontakte os p? [link til kundeservice og e-mailadresse]

Man kan if?lge EU-forordning nr. 524/2013 om onlinetvistbil?ggelse i forbindelse med tvister p? forbrugeromr?det ogs? afg?re henvise tvister via til Europa-Kommissionens onlineplatform, som findes p?

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Man kan ligeledes henvise tvister i forbindelse med salget af Produktet til f?lgende instans for alternativ tvistbil?ggelse:

The Danish Competition and Consumer Authority

Carl Jacobsens Vej 35
Valby, 2500
Denmark

Email address: [email protected]ugereuropa.dk

Website: http://www.forbrugereuropa.dk/

Phone: +45 41 71 50 00

Finland

Verkossa tekemiisi ostoihin liittyviss? valituksissa voit olla meihin yhteydess?: [Asiakaspalvelulinkki ja s?hk?postiosoite]

Kuluttajariitojen verkkov?litteisest? riidanratkaisusta annetun EU-asetuksen no. 524/2013 mukaisesti voit saattaa riidan EU-komission verkkov?litteiseen riidanratkaisufoorumiin, joka on saatavilla osoitteessa: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Niin ik??n voitte saattaa Tuotteen myyntiin liittyv?t riidat k?sitelt?v?ksi seuraavassa vaihtoehtoisessa riidanratkaisuelimess?:

The Consumer Disputes Board (Kuluttajariitalautakunta)
H?meentie 3
P.O Box 306
Tel. +358 29 566 5200
Fax: +358 29 566 5249
E-mail: [email protected]
Website: www.kuluttajariita.fi

France

Pour toute réclamation concernant vos achats en ligne, veuillez nous contacter à l'adresse suivante: [Link Service Client et adresse email]

Conformément au règlement (UE) No.524/2013 relatif au règlement en ligne des litiges de consommation, tout litige peut être soumis en vue de sa résolution au travers de la plate-forme en ligne de la Commission Européenne: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Tout litige lié à la vente de nos produits peut également être soumis directement à l’ organe de règlement extrajudiciaire indiqué ci-dessus:

ANM

62, Rue Tiquetonne

PARIS

Phone : 0142338103

Website : http://www.anm-mediation.com/

Germany

Im Falle einer Beschwerde im Zusammenhang mit Ihrem Online Kauf k?nnen Sie uns unter den nachfolgenden Daten kontaktieren: [Customer Service Link und E-Mail-Adresse]

Entsprechend der EU Richtlinie Nr. 524/2013 über die Online-Beilegung verbraucherrechtlicher Streitigkeiten, k?nnen Sie sich mit Streitigkeiten auch an die Online-Plattform der EU Kommission wenden, die Sie unter dem nachfolgenden Link erreichen:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Daneben k?nnen Sie sich mit Streitigkeiten im Zusammenhang mit dem Verkauf eines Produkts [Products] auch an die nachfolgende Stelle für alternative Streitbeilegung wenden:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
General Consumer Conciliation Body of the Centre for Conciliation

Stra?burger Str. 8
Kehl, 77694
Email address:[email protected]

Website:https://www.verbraucher-schlichter.de

Phone: +49 7851 79579 40

Greece

Για την περ?πτωση διατ?πωση? παραπ?νου για την διαδικτυακ? αγορ? σα? μπορε?τε να επικοινων?σετε μαζ? μα? μ?σω: [Σ?νδεσμο? Εξυπηρ?τηση? Πελατ?ν και διε?θυνση ηλεκτρονικο? ταχυδρομε?ου]

Σ?μφωνα με τον Κανονισμ? ΕΕ υπ’ αριθμ. 524/2013 για την ηλεκτρονικ? επ?λυση καταναλωτικ?ν διαφορ?ν, μπορε?τε να παραπ?μπετε διαφορ?? μ?σω τη? ηλεκτρονικ?? πλατφ?ρμα? τη? Ευρωπα?κ?? Επιτροπ?? στον ακ?λουθο σ?νδεσμο:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Ομο?ω? μπορε?τε να παραπ?μπετε διαφορ?? σχετικ? με την π?ληση Προ??ντων στον ακ?λουθο φορ?α Εναλλακτικ?? Επ?λυση? Διαφορ?ν:

The Consumer Ombudsman
Sinigoros tou Katanaloti

144 Alexandras Avenue, Athens GR – 11471
Email address:[email protected]

Website:http://www.synigoroskatanaloti.gr

Phone: 0030 2106460862

Hungary

Az ?n online vásárlásával kapcsolatos bármely panasza esetén ?n az alábbi elérhet?ségen léphet velünk kapcsolatba: [ügyfélszolgálatra mutató link és e-mail cím]

Az Európai Parlament és a Tanács fogyasztói jogviták online rendezésér?l szóló 524/2013/EU Rendelete alapján ?n az Európai Bizottságnak az alábbi linken elérhet? online felületén is jogosult jogvitáit el?terjeszteni:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Ezenfelül ?n jogosult a Termék adásvételével kapcsolatos jogvitáit a k?vetkez? Alternatív Vitarendezési Fórum elé terjeszteni:

Budapesti Békéltet? Testület
Conciliatory Body of Budapest

Krisztina krt. 99
Budapest, 1016
Email address:[email protected]

Website:http://www.bekeltet.hu/

Phone:+3614882131

Italy

Per eventuali reclami relativi ad acquisti online, potete rivolgervi a [Link ed indirizzo email servizio clienti]

Conformemente al Regolamento(UE)524/2013 relativo alla risoluzione delle controversie online dei consumatori, per la risoluzione delle controversie relative ad acquisti online potete utilizzare la piattaforma ODR di risoluzione delle controversie online istituita e gestita dalla Commissione Europea ed accessibile tramite il seguente link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=IT

Le controversie relative all’acquisto dei nostri prodotti possono altresi’ essere sottoposte direttamente al seguente organo extragiudiziale:

RisolviOnline.com – Milan Chamber of Arbitration

Via Meravigli 7
Milano, 20123
Email address: [email protected]

Website: http://www.risolvionline.com

Phone: +39 02 85154522

Luxembourg

[local counsel to provide language]

Service national du Médiateur de la consommation

6, rue du Palais de Justice
Luxembourg, 1841
Email address: [email protected]

Website: http://www.mediateurconsommation.lu

Phone: +352 46 13 11

Netherlands

Indien u een klacht heeft over uw online aankoop, kunt u contact met ons opnemen via: [Klantenservice link en e-mail adres].

Op grond van EU Verordening nr. 524/2013 betreffende online beslechting van consumentengeschillen, kunt u geschillen voorleggen aan het online platform van de Europese Commissie dat beschikbaar is op: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

U kunt geschillen met betrekking tot de verkoop van het Product eveneens aan de volgende organisatie voor Alternatieve Geschillenbeslechting voorleggen:

Stichting Geschillencommissies voor Consumentenzaken (SGC) - Foundation for Consumer Complaints Committees (SGC)

Bordewijklaan 46
Den Haag, 2591RX
Email address:[email protected]

Website:http://degeschillencommissie.nl

Phone: +31703105310

Poland

[now available for the cosmetic sector, local counsel to advise on selection of body and registration]

Portugal

Em caso de reclama??o sobre a sua compra online, pode contactar-nos através de: [Servi?os de Apoio ao Cliente e e-mail]

De acordo com o Regulamento (UE) n.o 524/2013, sobre a resolu??o de litígios de consumo em linha, também pode submeter litígios para a plataforma on-line da Comiss?o da UE disponível em:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Da mesma forma, pode apresentar litígios relacionados com a venda do produto para a seguinte entidade alternativa de resolu??o de litígios:

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Rua dos Douradores 108 a 116 2. e 3. Pisos

Email address: [email protected]

Website: http://www.centroarbitragemlisboa.pt

Phone: +351 21 8807030

Spain

En caso de reclamación en relación con la compra efectuada online, puede contactarnos a través de: [Servi?os de Apoio ao Cliente e e-mail]

De conformidad con el Reglamento (UE) n.o 524/2013,sobre resolución de litigios en línea en materia de consumo, puede someter su litigios a la plataforma europea de resolución de litigios en línea disponible en: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Del mismo modo, puede presentar reclamaciones relacionadas con la venta del producto a la siguiente entidad de resolución alternativa de conflictos:

Junta Arbitral Nacional de Consumo

Príncipe de Vergara, 54

28006 MADRID

Tel.: +34 91 431 1836 (288), +34 91 431 8225

Fax: +34 91 578 0369

Website: http://www.aecosan.msssi.gob.es/AECOSAN/web/home/aecosan_inicio.shtml\

Slovakia

[local counsel to provide language]

Slovenská obchodná in?pekcia
Slovak Trade Inspection

Prievozská 32
Bratislava, 82799

Email address:[email protected]

Website:http://www.soi.sk

Phone: +421258272123

Sweden

Om du har klagom?l p? ditt online k?p kan du kontakta oss p?: [Customer Service Link and email address].

I enlighet med EU:s f?rordning nr 524/2013 om tvistl?sning online vid konsumenttvister kan du h?nskjuta tvister till EU-kommissionens online-plattform, som finns tillg?nglig p?: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

P? samma s?tt kan du h?nskjuta tvister relaterade till f?rs?ljningen av Produkten till det Alternativa Tvistl?sningsorganet:

Allm?nna reklamationsn?mnden
The National Board for Consumer Disputes

Box 174
Stockholm, 10123

Email address:[email protected]

Website:http://www.arn.se

Phone: +46 8 508 860 00

APPENDIX I

WITHDRAWAL FORM

If you wish to withdraw from the contract, please fill in this form and return it to us.

To [BRAND – add address, email and telephone]

I/we(*) hereby withdraw from the contract concluded by me/us(*) for the purchase of the following goods(*) / for the part exchange of the following goods(*)

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only required for notification on paper)

Date

(*) strike out/delete not applicable options


[PM1] Please insert here the name of the affiliate selling the products